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Check back in Fall 2019 for 2020 Travel Industry Conference details.

The New York Times Travel Show 2019 Travel Industry Conference
Friday, January 25


Registration Opens
7:30 a.m.


Opening General Session
9–9:45 a.m.
Room 1E07, 1E08, 1E09
Leisure Travel Today: What Tomorrow’s Travelers Are Looking for and How They Are Searching for It
In the complicated, fast-moving leisure travel market, it’s increasingly difficult to keep track of the top vacation destinations, preferred service provider brands and how travelers currently define and act on loyalty. This presentation will cover those topics, as well as how travelers currently research their trips and the intricate relationship between friends and family networks, influencers and travel marketers and their influence on vacation decision-making.
Presented by Steve Cohen, Senior Vice President, Travel Insights, MMGY Global


Focus on Travel Media
10 a.m.–12:15 p.m.
Room 1E07, 1E08, 1E09
The Future of Travel Journalism
What’s ahead for digital, print, broadcast and social media? All are mature platforms poised for change. Our panel explores what’s happening and what the future holds. Learn how to adapt to this rapidly evolving landscape and profit from change.
Moderator: Lillian Africano, Past President, Society of American Travel Writers (SATW)
Panelists: Paul Lasley, Host and Producer, OnTravel Media; 
Elizabeth Harryman-Lasley, Travel Editor, Westways; Arnie Weissmann, Editor in Chief, Travel Weekly; 
Andrew Sheivachman, Senior Editor, Skift; Kate McCulley, Publisher, AdventurousKate.com

Presented by: SATW


Focus on Europe
10 a.m.–12:15 p.m.
Room 1E10
Experts share what’s new at the most visited destinations in Europe. Hear about unique culinary and wine regions — and practical day-to-day experiences available to your clients.

10–11 a.m.
Travel Trends, Statistics and What’s New at the Most Visited Destinations in Europe
Moderator: Kier V.B. Matthews, CTIE, Director, Sales, Classic Vacations
Panelists: Carl Walsh, Director of Travel Trade and Business Visits, VisitBritain; Anne-Laure Tuncer, Director, North America, Atout France; Ricarda Lindner, Regional Manager, The Americas, Director of the Foreign Representatives Office USA, German National Tourist Office; Alison Metcalfe, Executive Vice President, United States and Canada, Tourism Ireland; Alex Herrmann, Director, North America, Switzerland Tourism

11:15 a.m.–12:15 p.m.
Unique Culinary Experiences Around Europe
Hear about practical day-to-day food and wine experiences you can recommend to your clients.
Moderator: Kier V.B. Matthews, CTIE, Director, Sales, Classic Vacations
Covering Portugal: Celina Tavares, U.S. Director, Turismo de Portugal
Covering Croatia, Italy, Slovenia, Montenegro, and Bosnia and Herzegovina: Wanda S. Radetti, C.E.O. and Founder VisitCroatia.com — Tasteful Croatian Journeys
Covering Italy: Elizabeth Minchilli, author, “Eating My Way Through Italy” and Eat Italy app
Covering France: Bertrand Collignon, President and C.E.O., Decouvertes French DMC


Focus on Africa

10 a.m.–12:15 p.m.
Room 1E11
Hear the latest trends in travel to Africa and arrange one-of-a-kind experiences for your clients. Experts share wildlife adventures, educational trips to World Heritage locations, providing tips on itineraries that can be tailored to meet each client’s interests.

10:00 – 10:10 a.m.
Welcome and Opening Remarks
Moderator: Todd Neuman, Executive Vice President, North America, South African Airways

10:10–10:30 a.m.
Safari Experiences in Africa
Mark Tennant, Animal Adventurer & Private Guide. As one of Africa’s top safari guides, this presentation on a variety of different safari experiences in Southern and East Africa.

10:30–10:50 a.m.
Beyond Gorillas
Belise Kariza, Chief Tourism Officer, Tourism & Conservation Department, Rwanda Development Board. Presentation on community based tourism and cultural experiences in Rwanda.

10:50 – 11:10 a.m.
Jillian Blackbeard, Executive Manager of Marketing – Botswana Tourism

11:10-11:30 a.m.
Beyond the Safari: Adventure, Culinary, Cultural and Heritage Experiences
Michaela Guzy, Travel Influencer, Oh The People You Meet
11:30 a.m.–12:15 p.m.
South African Tourism invites you to an informative presentation that will bring to life two of our best loved provinces pulsing with the tangible energy and beat of South Africa; discover the unique tourism experiences that can only be found in the Western Cape (including Cape Town) and KwaZulu-Natal (including Durban).
Speakers: Bangu Masisi, President, South African Tourism US/ Canada Hub
Tim Harris, C.E.O., Wesgro
Thabisile Mthethwa, Regional Manager Americas, Asia & Australasia, Tourism KwaZulu-Natal

Presented by: APTA; Africa Travel Association; South Africa Tourism


Focus on Spa and Wellness Travel
10–11 a.m.
Room 1E12
Learn about new and enhanced wellness travel offerings available for your clients. This panel of agents and suppliers will explore how spa and wellness travel is becoming a niche that interests many consumers who travel.
Moderator: Anne Marie Moebes, Publisher, Travel Market Report and E.V.P. Well-Being Travel
Panelists: Michelle Palma, Vice President, North American Sales, UniWorld River Cruises; Nicole Mazza, Publisher, Affluent Traveler Collection
Cheryl Smith, Director of Specialty Markets, LVCVA; Lynn Curry, CMC, President and Co-Owner of RLA Resources for Leisure Assets; Bonnie Levengood, Senior Vice President, Marketing, MSC Cruises

Presented by: Travel Market Report


Focus on Luxury

10–11 a.m.
Room 1E13
Hear unique perspectives on the ever-evolving luxury niche including trends and effective marketing tools in selling one of the most lucrative travel market segments.
Moderator: James Shillinglaw, Veteran Travel Journalist and Editor in Chief, Insider Travel Report
Panelists: Jon Grutzner, President, Luxury Gold and Insight Vacations; Ignacio Maza, Executive Vice President, Signature Travel Network; Carmen Roig, Senior Vice President, Sales and Marketing, Crystal Cruises; Becky Powell, President, Protravel International

Presented by: Insider Travel Report


Business Series: How to Be a Successful Travel Adviser
10–11 a.m.
Room 1E14
American Society of Travel Advisors (ASTA) will gather an industry-leading panel on becoming a successful travel agent and reveal tricks of the trade. Learn from the best and invest in your career.
Moderator: Erika Richter, Director of Communications, American Society of Travel Advisors (ASTA)
Panelists: Joshua Bush, C.E.O., Avenue Two Travel; Rob Karp, C.E.O. and Founder, MilesAhead; Kerry Dyer, Director, Talent Development, Brownell; Chris Seddelmeyer, Owner, Travel Concepts

Presented by: ASTA


Focus on the Caribbean

10 a.m.–12:15 p.m.
Room 1E15
The Caribbean Tourism Organization (CTO) and its members will provide updates on the state of Caribbean Travel and Tourism in the region with special emphasis on Festivals.

10 a.m.
Welcome Remarks
Johnson JohnRose, Communications Specialist, Caribbean Tourism Organization

10:15 a.m.–12:15 p.m.
Destination Presentations by Representatives of Caribbean Countries
National tourist representatives will update travel agents on the variety of festivals, other experiences, opportunities and developments that are available in their countries. Agents will hear of new marketing strategies to help sell and generate revenue. Representatives from: Anguilla, Bahamas, Cayman Islands,Curacao, Dominica, Grenada, Guyana, Martinique, Puerto Rico, St. Kitts, St. Martin/St. Maarten, St. Vincent and The Grenadines, Jamaica and the British Virgin Islands will participate.
Representatives include:
Marie Walker, Director of Sales, Anguilla
Dean Fenton, Marketing & Sales, Antigua & Barbuda
Mikala Moss, Area Sales Manager, Bahamas
Shonda Maduro, Business Development Manager, British Virgin Islands
Dan Daughter, National Sales Manager, Cayman Islands
Gianina Atalita, Sales & Marketing Coordinator, Curacao
Jennifer Rosa, Communications Vice President, Discover Puerto Rico
Colin Piper, Director of Tourism, Discover Dominica
Francine Stewart, Marketing Manager, Grenada Tourism Authority
Jane Behrend, Trade Representative, Guyana Tourism Authority
Marcia Sinclair, District Sales Manager – Northeast USA, Jamaica
Muriel Wiltord, Director, Americas, Martinique
Denize Zimber, Industry Relation Marketing & Sales, St. Kitts
Richard Moss, Trade Sales Manager, USA, Saint Lucia
Cyndi Miller-Aird, US Representative, St. Maarten
Elsie Marishaw, US Representative, St. Martin
Eleen Ackie, Assistant Sales Director, St. Vincent & The Grenadines

Presented by: Caribbean Tourism Organization (CTO)


Focus on Cruising
10 a.m.–12:15 p.m.
Room 1E16
Hear the latest updates on small ship and large ship cruising with new and innovative ships — and the latest trends in ship design, cruise itineraries and onboard experiences available for your clients.

10–11 a.m.
Small Ship Cruising: Ocean and River
Hear the latest updates on specialty cruising segments including coastal, luxury, expedition and river cruising and how to sell this lucrative cruise market.
Moderator:  Charles A. B. Sylvia, V.P., Membership and Trade Relations, Cruise Lines International Association (CLIA)
Panelists: Katharine Bonner, Senior V.P. River and Small Ship Cruising, Tauck Tours & Cruises
Cindy Sullivan, Director, Field Sales – Eastern Region, Globus Family of Brands, Avalon Waterways; Susan Shultz, Director of Sales, American Cruise Lines; Rob Huffman, Vice President, Trade Sales, USA, Scenic USA

11:15 a.m.–12:15 p.m.
Large Ship Cruising: New Ships, Itineraries and Experiences Available for Your Clients
Cruise line executives will share new ships, itineraries and adventures for sailings throughout 2019 and beyond. Come find out which one is perfect for your client’s next cruise vacation! 
Moderator: Charles A. B. Sylvia, V.P., Membership and Trade Relations, Cruise Lines International Association (CLIA)
Panelists: Gordon Dirker, Vice President, Business Development, North America, Celestyal Cruises; Mike Julius, C.T.C., Vice President, Field Sales North America, Carnival Cruise Lines; Eva Jenner, Vice President, Sales, Holland America Line; Glen Rothe, Regional Vice President, Sales, Norwegian Cruise Line; Lori Sheller, Senior Vice President, Strategic Sales and Groups, MSC Cruises.

Presented by: CLIA


Focus on L.G.B.T.Q. Travel
11:15 a.m.–12:15 p.m.
Room 1E12
Expand your knowledge in the lucrative L.G.B.T.Q. tourism sector and hear from experts as they share the latest research data, communication strategies and best practices.
Lesbian, gay, bisexual, transgender and queer/questioning (L.G.B.T.Q.) travelers continue to influence change in the tourism industry, resulting in new opportunities for travel professionals. Gain new insights into L.G.B.T.Q. travel as experts discuss trends, social media strategies and best practices for connecting with this loyal and sizable market.
Moderator: LoAnn Halden, Vice President, Communications, International Gay & Lesbian Travel Association (IGLTA)
Panelists: Elio Lopez, Director of LGBT Sales and Director of Global Leisure Sales, Northeast USA, Belmond; Tanya Churchmuch, Founder, MuchPR; Aurelio Giordano, Founder, Ace World Travel

Presented by: IGLTA


Focus on Tours
11:15 a.m.–12:15 p.m.
Room 1E13
Take your business to the next level! Join industry leaders and learn best practices in selling group tours and experiences. Tour operators and packagers will share new deals and offer advice on how to promote to your clients.

Welcome and Remarks
Moderator: Terry Dale, President, United States Tour Operators (USTOA)

State of the Industry Panel
Learn what new opportunities are available for your clients from new destinations, hotels and other travel products and services that are designed to expand your business.
Panelists: Elizabeth Crabill, C.E.O., CIE Tours International
Jennifer Tombaugh, President, Tauck; Scott Wiseman, President, Travel Impressions; Guy Young, Chief Engagement Officer, The Travel Corporation; Mark Grundy, Chief Operating Officer, Avanti Destinations

Presented by: USTOA


Business Series: Building Profitable Relationships
11:15 a.m.–12:15 p.m.
Room 1E14
Agents and Exhibitors: Partners to Drive Trade Show Sales
Trade shows are a significant investment in time and capital. In order to maximize that investment, travel agents, suppliers and destinations can work together before, during and after a consumer expo to inspire potential clients and move them through the path to purchase and travel. Listen to past year’s exhibitors who have formed powerful partnerships with agents to optimize their trade show marketing dollars.
Moderator: Richard D’Ambrosio,Contributing Editor, Travel Market Report
Panelists: Isabelle Minder, Trade Manager Eastern USA, Switzerland Tourism
Karen Magee, Vice President, Partnerships and Leisure Services,, Tzell Travel Group; Nancy Yale, President, Cruise and World Travel Journey Experts; Jacquelyn Krueger, Business Development Manager Western USA, Palace Resorts & Le Blanc Spa Resort

Presented by: Travel Market Report


12:45–2 p.m.
Room 1E07, 1E08, 1E09
State of the Industry Panel
Join leaders of the travel and tourism industry to hear their perspectives on solutions that will drive growth in the industry and increase satisfaction for travelers.
Moderator: James Shillinglaw, Veteran Travel Journalist and Editor in Chief, Insider Travel Report
Panelists: Christine Duffy, President, Carnival Cruise Line
Kristin Karst, Executive Vice President and Co-Owner, AmaWaterways; Jennifer Tombaugh, President, Tauck; Jackie Friedman, President, Nexion Travel Group; Lindsey Ueberroth, Chief Executive Officer, Preferred Hotels & Resorts


Focus on Adventure Travel
3–4:30 p.m.
Room 1E13
For travel agents, the potential rewards of specializing in adventure travel are substantial and, according to the Adventure Travel Trade Association (ATTA), the market is worth about $263 billion worldwide.

New Opportunities Working with Travel Advisors
In this session, moderator Christina Beckmann, Senior Director, Strategy + Impact, Adventure Travel Trade Association (ATTA) will compare survey results from two recent benchmark studies of travel advisors and tour operators. The session will delve into current trends from both segments of the Adventure Travel network and uncover new opportunities for collaboration between these two important sectors with a group of specially invited industry experts: Robert Keddy, Head of Commercial Partnerships, the Americas at Tourism Australia; John Daw, Executive Officer, Australian Wildlife Journeys; Kimberly Daley, President and C.E.O., Mountain Travel Sobek; and Perry Lungmus, Vice President, Travel Leaders Network

Presented by: Adventure Travel Trade Association (ATTA)


Focus on Travel Bloggers
3–4 p.m.
Room 1E07, 1E08, 1E09
Creating successful and creative marketing campaigns using digital content creators will be discussed. Panelists will share the most effective techniques and tools available for brands to connect with their audience across various platforms.
Moderator: Janicke Hansen, President, Professional Travel Bloggers Association (PTBA)
Panelists: Lina Stock, travel blogger, DivergentTravelers.com; Angie Orth, travel blogger, AngieAway.com; Amanda Williams, travel blogger, Dangerous-Business.com; Caroline Makepeace, travel blogger, yTravelblog.com

Presented by: PTBA


Focus on the Middle East and North Africa
3–4 p.m.
Room 1E10
Showcasing various accommodation options, attractions and activities, experts will focus on diverse regions and provide updates on what’s in store for 2019.
The Middle East is the cradle of civilization, full of the world’s most important archaeological treasures and sites of religious significance to billions of people. Travelers are always curious about this newsworthy region, but approach the idea of traveling to the Middle East with trepidation. This panel of experts will focus on various regions and what’s in store for 2019 and beyond.
Moderator: Michael Luongo, University of Michigan Knight Wallace Journalism Fellow and Freelance Journalist
Covering Jordan: Omar Banihani, Marketing Manager, Jordan Tourism Board North America (JTBNA)
Covering Israel: Chad Martin, Director Northeast Region, Israel Ministry of Tourism
Covering Israel and Palestine: Gregory Khalil, President and Co-founder, Telos
Covering Iran: René M. Du Terroil, Representative for North America, Doostan Tours — Iran
Covering Abu Dhabi: representative to be announced


Focus on Latin America
3–4 p.m.
Room 1E11
Discover new itineraries, products and travel trends in the Latin America market.
Moderator: Norie Quintos, Editor at Large, National Geographic Travel Media and independent communications consultant
Panelists include: Juan Rodriguez, Founder and Director, South Expeditions, specializing in adventure trips to Chile and Ecuador; Janette Simbron, Founder, Bolivia Milenaria, specializing in custom tours designed to let travelers share, interact, learn and experience life in Bolivian culture and nature; Timothy Scott Leffel, editor of Luxury Latin America, a leading luxury travel site for Mexico, Central America, & South America and Elisabeth Hakim, Marketing Coordinator for the UK and North American Markets, Prom Peru


Focus on Family Travel
3–4 p.m.
Room 1E12
Family travel is expanding into one of the most diverse and lucrative markets in all of travel. Hear from a panel of experts as they share how to address specific needs and learn effective marketing solutions to attract clients.
Moderator: Rainer Jenss, President and Founder, Family Travel Association
Panelists: Christie Holmes, C.E.O. and Co-Founder, Global CommUnity
Andrea Khan, Chief Travel Officer, The Family Backpack
Nancy Damianeas, Travel Advisor, Hermes Travel Corp.

Presented by: Family Travel Association


Business Series: Straight Talk on Social Media
3–4 p.m.
Room 1E14
Build a powerful social media presence with strategies that guarantee success. Experts will show you how it’s done!
Moderator: Lillian Africano, Past President, Society of American Travel Writers (SATW)
Panelists include: Gary Arndt, Blogger and Travel Photographer, Everything Everywhere
Dan Callahan, Director, Marketing/Business Development, travAlliancemedia


Focus on All-Inclusive Resorts
3–4 p.m
Room 1E15
Jumping ALL IN with All-inclusive Resorts
All-inclusive resorts are popular for the peace of mind and value for money they provide to vacationers. But how are you including them in your sales mix as you build vacation experiences for your clients? Our distinguished panel will discuss how to market all-inclusive resorts to your existing clients, and how to generate new clients, too. Specific market categories of target audience for all-inclusive vacations will be discussed.
Moderator: Anne Marie Moebes, Publisher, Travel Market Report and E.V.P., Well-Being Travel
Panelists:  Gina Johnson, Sales Manager, North America, Playa Hotels & Resorts; Lorissa Fermin, Regional Sales Manager, Northeast U.S.A., Barceló Hotel Group; Heidi Verschaeve, Director of Business Development, Sandos Hotels & Resorts; Scott Wiseman, President, Travel Impressions

Presented by: Travel Market Report


Focus on India
3–4 p.m
Room 1E16
Join Incredible India and a panel of experts who will share the joys of India! Hear about new destinations and itineraries in luxury travel, culinary experiences, adventure and cultural treasures available. Discover emerging trends and sought-after trips! Presented by Incredible India

Opening address by Shri Yogendra Tripathi, Secretary, Ministry of Tourism, Government of India

Moderator: Dawn Drew, C.E.O., MOSTE
Dennis Pinto, Managing Director, Micato Safaris
Jeff Stivers, program manager, Asia, Africa, and the Pacific, REI Adventures
Rona Berg, Editor in Chief, Organic Spa Media
Daisann McLane, Former Columnist for the NY Times travel and Real Travel columnist, National Geographic Traveler
Karambir Kang, General Manager of Taj Boston; Area Director, Taj Hotels – The Americas


Business Series:  The Future of Nation Branding in a Globally Connected World
4:15–5:15 p.m.
Room 1E07, 1E08, 1E09
Well-seasoned travellers and first-time tourists alike are discovering destinations, booking itineraries, and engaging with local economies in entirely new ways. Powered by connected technologies, sophisticated data sets, viral news feeds, and the sharing economy, a revolution in global tourism is afoot. We are on the front lines of one of the most transformative moments in our sector.
In this New York Times Travel Show Business Series, we will speak with government officials and marketing professionals and ask them how they are coping and adapting to this digital frontier.
Introduction: Remi Carlioz, Chief Creative Officer, Beautiful Destinations
Moderator: Elizabeth Linder, Executive Director, Global Communications & External Affairs, Beautiful Destinations
Panelists include: Clare O’Donoghue Velikić, Government and Politics Client Partner, Facebook; David Reibstein, William Stewart Woodside Professor, Professor of Marketing, The Wharton School of the University of Pennsylvania; Bangu Masisi, President, North America Division, South African Tourism; Anne Madison, Chief Strategy and Communications Officer, Brand USA


Focus on Asia
4:15–5:15 p.m.
Room 1E10
Hear from experts on travel to the Asia-Pacific region sharing new hotels, attractions, sightseeing and activities available for your clients.
The panel will take an in-depth look at up-and-coming destinations within the Asia-Pacific region which might not be on most clients’ radar. Travel agents, tour operators and other industry professionals can go beyond common “bucket list” destinations to learn about truly hidden gems that remain undisturbed by mass-market tourism or overdevelopment. These are places where leisure travelers can achieve full cultural immersion and experience firsthand some of the most unique arts, traditions, architecture and culinary offerings they’re likely to encounter in their lifetimes.
Moderator: Elizabeth Chin, Chairman, Pacific Asia Travel Association – N.Y. Chapter (PATA-NY)
Panelists include: Steve Johnson, Marketing Manager, Tourism Authority of Thailand, New York Office; Paul Cohen, International Destination Marketing Consultant; Jillian Dara, Freelance travel journalist, Catherine Heald, Co-Founder and C.E.O.,Remote Lands; Mahendra Paudel, Director, Global Asia

Presented by: PATA  


Focus on Destination Weddings & Honeymoons
4:15–5:15 p.m.
Room 1E11
Join experts as they uncover which destinations are leading the way in romance travel and the importance of collaborating with the right vendors.
Learn about the latest trends in romance travel, wedding destinations and honeymoon resorts. Travel agents who wish to specialize in selling destination weddings, honeymoons and romantic getaways will leave with valuable information that will help them sell!
Moderator: Lisa Sheldon, President, Destination Wedding & Honeymoon Specialists Association (DWHSA)
Panelists include: Rodrigo Esponda, Managing Director, Los Cabos Tourism Board
Dean Fenton, Tourism Officer, Antigua and Barbuda Department of Tourism
Nicole Gessler, Owner, Wanderlust Travel Company
Dethress Ulner-Lesley, founder, De’Essence of Elegance Events and  De’Escape Travel LLC.

Presented by: Destination Weddings & Honeymoon Specialist Association (DWHSA)


Focus on Cuba
4:15–5:15 p.m.
Room 1E12
Selling Cuba: What Agents Need to Know
Join this panel of experts as they share the latest travel policies, restrictions and updates on traveling to Cuba.
Moderator: John McAuliff, Founder and Executive Director, Cuba/U.S. People-to-People Partnership, Fund for Reconciliation and Development
Panelists: Lorraine Riscinti, owner, Blue Water Divers; Steve Powers, Northeast Regional Director, American Society of Travel Advisors (ASTA); Rita McNiff, founder, Like a Cuban; Ivan Barba, director, Altai Travel; Enrique Nunez, owner, Cultour Cuba, Havana; Niuris Higueras, Atelier Restaurant


Focus on Culinary Tourism
4:15–5:15 p.m.
Room 1E14
Experts will cover the latest trends and hot destinations for culinary tours, food and wine events, and how travel professionals can specialize in this market.
Moderator: Doug Duda, Director of Partnerships, International Association of Culinary Professionals (IACP)
Panelists include: Chad Martin, Director Northeast Region, Israel Ministry of Tourism; Kier V.B. Matthews, CTIE, Director, Sales, Classic Vacations; Naledi Khabo, Managing Director, Africa Travel Association; Phil Rosenthal, creator and host, Netflix series “Somebody Feed Phil”


Focus on Young Travel Professionals
4:15–5:15 p.m.
Room 1E15
Hear the latest millennial trends, revealing some valuable insights into this generation of travelers.
Moderator: Naureen Kazi, Vice President, Tourism Practice, Turner
Panelists include: Eric Aguirre, Director of Product Development, Under30Experiences
Megan Brown, Senior Director of Social and Digital Communications, Turner
Ashley Les, Travel Advisor, ProTravel; Joshua Smith, Director of Strategic Development, Millennials in Travel National Chapter

Presented by: Millennials in Travel


Focus on the USA
4:15–5:15 p.m.
Room 1E16
Join Visit California and other U.S. destination marketing organizations as they share trends, new developments, and the best experiences and must-see areas to explore right here in the United States. Sponsored by Visit California
Moderator: Steve Cohen, Senior Vice President, Travel Insights, MMGY Global
Panelists include: Caroline Beteta, President & C.E.O., Visit California; Wit Tuttell, Director, Visit North Carolina; Ross D. Levi, Executive Director, Vice President, Division of Tourism – I LOVE NY, Empire State Development